Introduction
velvet-pine ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, and other contact details you provide when submitting forms or requesting consultations.
- Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation patterns.
- Technical Data: IP address, browser type and version, operating system, and device information.
- Cookie Data: Information collected through cookies and similar tracking technologies as described in our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support
- To process and fulfill orders for our canvas print services
- To send you information about our products and services with your consent
- To improve our website and services based on usage patterns
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent to the processing
- The necessity of processing for the performance of a contract
- Compliance with legal obligations
- Our legitimate business interests, provided they do not override your rights
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service providers who assist us in operating our business (payment processors, shipping partners)
- Legal authorities when required by law or to protect our rights
- Business partners with your explicit consent
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period depends on the nature of the data and our legal obligations.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access your personal data
- The right to rectify inaccurate data
- The right to erasure (right to be forgotten)
- The right to restrict processing
- The right to data portability
- The right to object to processing
- The right to withdraw consent at any time
To exercise any of these rights, please contact us using the information provided below.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
velvet-pine
145 Art District Lane
Toronto, ON M5V 2T6
Canada
[email protected]